Refund and Return Policy

Effective Date: June 27, 2025

At Medpariz, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure your experience remains smooth and hassle-free.

1. Eligibility for Returns and Refunds

To qualify for a return or refund:

  • Products must be returned within 30 days of receipt.

  • Items must be unused, unopened, and in the original packaging.

  • A receipt or proof of purchase must be included with the return.

2. How to Return a Product

To initiate a return:

  1. Contact our Customer Service at info@vicasopic.com to request a return authorization.

  2. Ship the product to the return address provided by our support team.

  3. Ensure the product is securely packaged to prevent damage during return transit.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used makeup products

  • Products marked as non-returnable at the time of purchase

  • Gift cards

5. Exchanges

We currently do not offer exchanges. If you wish to order a different item, please return the original product (if eligible) and place a new order separately.

6. Shipping Fees

  • Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.

  • In the case of a faulty or damaged item, please contact us promptly for support.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be published on this page with the revised effective date.

8. Contact Us

If you have any questions or concerns, please don’t hesitate to contact us: